Tuesday, September 2, 2014
Starbucks Forecasting Labor Needs
The Roman emperor Claudianus purportedly said: “Change or Die.” In many ways, this epitomizes this week’s readings on forecasting, as the most appropriate forecasting processed not only depend on being continually reviewed, honed and improved, but also on responding to change (Prater & Whitehead). My entry explores what can happen when companies over-rely on the time-series forecasting model.
Hanna, Julia. "Starbucks, Reinvented: A Seven-Year Study On Schultz, Strategy And Reinventing A Brilliant Brand." Forbes. Forbes Magazine, 25 Aug. 2014. Web. 2 Sept. 2014. <http://www.forbes.com/sites/hbsworkingknowledge/2014/08/25/starbucks-reinvented/>.
Jargon, Julie. "At Starbucks, Baristas Told No More Than Two Drinks." The Wall Street Journal. Dow Jones & Company, 13 Oct. 2010. Web. 2 Sept. 2014. <http://online.wsj.com/news/articles/SB10001424052748704164004575548403514060736>.
Prater, Edmund, and Kim Whitehead. "Forecasting." An introduction to supply chain management: a global supply chain support perspective. Harvard Business Publishing - Digital Chapter, 2013. 47-57.
Ruggless, Ron. "Restaurant Operations Watch: The dark side of automated scheduling." Starbucks to revise automated scheduling procedures. Nation's Restaurant News, 15 Aug. 2014. Web. 2 Sept. 2014. <http://nrn.com/hr-training/restaurant-operations-watch-dark-side-automated-scheduling>.
Rooney, Ben. "Starbucks to ease scheduling hardships for baristas." CNNMoney. Cable News Network, 14 Aug. 2014. Web. 2 Sept. 2014. <http://money.cnn.com/2014/08/14/news/companies/starbucks-schedule-changes/index.html>.
Wheelwright, Steven C., and Ann B. Winslow. "Forecasting." Operations Management. Online: Harvard Business Publishing – Digital Chapter, 2013. 3-34.