Overview of “Towards An Integration Of The Lean Enterprise
System, Total Quality Management, Six Sigma And Related EnterpriseProcess
Improvement Methods”- MIT ESD Working Paper Series
The paper is about integration of the lean enterprise
system, total quality management, six sigma, theory of constraints, agile
manufacturing, and business process re-engineering and how, they, individually have
been introduced as universally applicable best methods to improve the performance
of enterprise operations through continuous process improvement and systemic
planned enterprise change.
It claims that despite certain differences among them, they
potentially complement each other in important ways. The lean enterprise system,
total quality management and six sigma, theory of constraints (TOC), agile
manufacturing, and Business Process Re-engineering are tightly interconnected, with
the lean enterprise system serving as the central organizing framework.
The general approach
adopted in this attached paper is that the differences among them are dwarfed
by common elements and have their roots in manufacturing, focus almost
exclusively on enterprise operations, and concentrate on process improvement.
They collectively represent, basically a top-down directive strategy to the
implementation of enterprise change.In recent years, lean enterprise practices
and six sigma methods have been increasingly merged into a harmonized
implementation “package” generally known as the lean six sigma (LSS) continuous
process improvement (CPI) toolset.
However, having read through the paper, and on further
research, I found an interesting article contradicting this. The attached
article states that the listed methods really are competitive brands put out by
consultants vying for clients in overlapping markets. And they are so different
is scope and track record that they do not belong together in a list. The
author feels that Bozdogan(the MIT paper) treats Lean, TQM, Six Sigma, etc., as
if they were scientific theories, when in fact they are marketing brands,
developed by consultants for commercial purposes.
Bozdogan labels all the approaches as “enterprise process
improvement methods”, which is not entirely correct. The implementation of
Lean, particularly outside of car making, requires you to abstract the
principles behind the Toyota tools and select, adapt or develop new tools to
apply these principles in a different context. Also, the term process
improvement implies an exclusive focus on how things are done, or tactics, as
opposed to what things are done, or strategy. And Lean is a business strategy,
requiring leadership and participation from top management, not just a tactical
tool.
The attached article goes to great lengths to point out a
number of differences between the two and interestingly, elicited a not so
friendly response from Bozdogan.
I would like to leave the question for you to answer- Can these terms be clubbed under the same umbrella?
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