By now, everyone knows what iTunes is even if they haven’t
used it personally. Apple,
with their iTunes software, was one of the first to allow customers to buy
either single songs or entire albums online and receive their music instantly. All this occurred during the transition from
hard copy music to digital. Digital
offered convenience to customers since it was more compact and allowed the
listener to carry more songs with them wherever they went. Eventually, iTunes expanded to include videos
as well as Podcasts, which can all be obtained from the iTunes platform.
The iTunes platform is very lean since there are only a few
steps and the customer is not paying for any steps they don’t value. All the media is stored on Apple’s servers
and can be retrieved by the customer through the iTunes software platform. All that is required is distribution from the
server to the customer in one single step.
Each iTunes account is unique and has its own credits and debits as well
as a history of what was purchased that can be re-download. This simple system is always on so customers
can always access this service, which is another benefit of the entire supply
chain being electronic.
Technology has helped make the music industry more lean by
offering an easier, more convenient way to distribute music. Can technology improve the system even more
or does the current state represent the peak efficiency of digital media
delivery?
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