Wednesday, September 18, 2013
Key Elements of Total Quality Management that opens doors to Success
Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs.
The eight key elements of Total Quality Management are:
Ethics, Integrity and Trust forms the foundation of TQM. Based on the true foundation of ethicsm Integrity and Trust, bricks are placed to reach the heights of recognition. These include Training, Teamwork and Leadership. Recognition and Communication are the binding bricks of the TQM key elements.
These eight elements are key in ensuring the success of TQM in an organization and that the supervisor is a huge part in developing these elements in the work place. Without these elements, the business entities cannot be successful TQM implementers. TQM sans involving integrity, ethics and trust would be a great remiss, in fact it would be incomplete. Training is the key by which the organization creates a TQM environment. Leadership and teamwork go hand in hand. Lack of communication between departments, supervisors and employees create a burden on the whole TQM process. Last but not the least, recognition should be given to people who contributed to the overall completed task. Hence, lead by example, train employees to provide a quality product, create an environment where there is no fear to share knowledge, and give credit where credit is due is the motto of a successful TQM organization.